How to prioritize SEO keywords for content creation

When it comes to SEO, there is always something to do. It’s easy to get sidetracked by the next shiny thing instead of focusing on the tasks that will move the needle for the business.

Having hundreds, thousands, or even millions of potential keywords worth targeting is overwhelming. You need to prioritize SEO keywords and create a measurable plan.

How do you get started? Read on to find top tips on prioritizing SEO keywords for content creation.

Think about business and marketing goals

If you’re creating SEO content, you must have a goal in mind.

You should be working toward ranking a particular set of keywords, usually based on a specific topic. An end goal is essential for measuring SEO success.

A complete optimization might be doable if your site is less than 20 pages. More than that, you need to hone in on a topic cluster.

Your topic cluster will be a section of your website. For example, if you sell housewares, you might prioritize one particular room and related items. 

You can prioritize your essential clusters by considering the following:

• Management’s desires and business goals: Marketing should support management to drive the business forward.
• What’s working well already: You might find some easy wins if a site already has some authority in a particular topic or product.
• Well-converting pages: If a page converts well, increase organic traffic to drive more conversions.

Finding keywords for prioritization 

Before you start prioritizing keywords, you’ll need to research keywords for SEO. You can do this in many ways, but here are three ways to get started.

Google Search Console

If you’ve got a site with organic visitors, then Google Seach Console (GSC) can be a great place to start. GSC tells you every keyword your site ranks for.

Go to Search results in the left-hand menu and click Average position so it turns orange. I recommend filtering by country but clicking the plus above the graph and choosing Country. Now you can see the average position of all ranking keywords in the country you’re most interested in ranking in.

Look through the keywords and pay attention to those in positions six to 20. 

These keywords are your bottom of page one, page two, or top of page three keywords, also known as your low-hanging fruits. 

In theory, moving these keywords up the ranks will be easier. 

Competitor analysis

As part of a competitor analysis, you can find keywords that competitors are ranking for. SEO tools like Ahrefs or Semrush will give you insights into potential search volume, traffic and search intent. 

There are two major benefits to researching competitor keywords:

• You will eventually show up in the SERPs where they are so that you can receive some of that traffic.
• You can demonstrate E-E-A-T to Google. If you cover the same keywords (and, more specifically, content) that your competitors are, you’re proving to Google that your site is at least as valuable as theirs.

Just because your competitor is ranking doesn’t necessarily mean that you should. Use the prioritization tips below to help determine what to use on your site.

Customer research

Nothing beats finding keywords than talking to the people you most want on your site. 

Talk to your customers and prospective buyers. Alternatively, talk to sales and customer support or customer success managers. 

If you can understand customer pain points and the words or phrases buyers use to find you, you can be sure they’re also putting these words into Google.

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Tips for prioritizing SEO keywords 

Paid ads

Ads data is a trove of information for SEO. If a website runs ads, getting a list of converting keywords is necessary. If a keyword is converting for ads, it will likely convert with SEO, too. 

Not every keyword that ads are bidding on can rank organically, but where it can, you should go for it providing it fits into those business and marketing goals. 

You can also trial keywords with ads by bidding on them to test their conversion rate. 

Google Keyword Planner

If you're not already running ads, Google Keyword Planner – an advertising tool – can still support you (and it's free). 

Screenshot of Google Keyword Planner to illustrate how competition and cost per click can help influence keyword prioritization.

Google Keyword Planner provides some interesting data: 

• The keyword with its average monthly searches (exact searches if you're running ads).
• Competition means how difficult it is to get visibility with ads for this keyword.
• Bid range means how much people are paying for the keyword.

So, what does this mean for SEO? 

If a keyword has high competition, many people are bidding on it, and businesses tend not to bid on keywords that aren't making them money. 

A high competitor is an indicator that a keyword is making an ROI. 

If you can earn a rank organically for the same keyword, then there's a chance it'll make money for your site.

Prioritize conversion keywords and money pages

SEO's primary goal is building a qualified audience. You want people on your site who will likely be interested in your product or service.

You want visibility for the pages that lead to conversion, be it a sale or an email sign-up, a download, or something that brings web traffic into your marketing funnel.

Your SEO efforts should be in pursuit of bolstering these highly important pages so that you can accelerate the marketing funnel.

Source: Sprout Social

SEO can bring users to the site who are in the awareness stage of the marketing funnel. 

This stage is also known as the top-funnel (ToFu). ToFu users are unlikely to convert. But, good to have if marketing can nurture them through other means – by email if users sign up, for example.

SEO can also bring bottom-funnel (BoFu) traffic – a.k.a. conversion traffic – if those money pages rank high enough on page one. 

BoFu users are ready to buy. If you know which pages are converting, you can work to develop an SEO content strategy that helps these pages rank. 

Search volume

Generally, your keywords with high search volumes will be your ToFu/awareness keywords, and your BoFu keywords will have lower search volumes. 

Since the BoFu keywords convert, you'll likely find them in your ads accounts. 

Getting sidetracked by high-search keywords is easy, but you must remember that your goal is to get conversions and revenue, not just traffic. 

The keywords you choose should be less volume-focused and more conversion-focused.

Ask yourself how your SEO content is helping those BoFu ranks.

Keyword difficulty

It is worth considering keyword difficulty. Like the competition metric on Google Keyword Planner, keyword difficulty indicates how easy or difficult it might be to rank for a particular keyword.

New sites might have a long road ahead to rank for seed keywords. In this instance, prioritize longer-tail keywords. 

That said, topical authority is more important than keywords and difficulty. Although some of your keywords may not hit the top pages of Google sometime soon, you should consider adding pages with the keywords to the site anyway.

Topic coverage helps build E-E-A-T, and only some pieces of content have to rank immediately. In the interim, you can share the content through other marketing channels.

Do it well, or don't do it at all

You can't cut corners when creating content that ranks in SERPs. 

Google wants to provide its users with the best possible experience and it's not enough to just use keywords. 

You need to be creating content that is highly valuable and genuinely useful.

If you're looking at the competitor pages and seeing 3,000-word articles with video embeds and images, you should make your play for the keyword only when you can create something as good as those pages ranking.

Measure and improve for SEO success

As you build your SEO and content strategy, you'll find that new opportunities will surface and take priority. 

After a few months, you can refer back to that Google Search Console tip at the beginning of this article. Likely, new keywords will be ranking on the bottom of page one and onwards. 

You'll repeat the optimization process continually, building your content architecture and discovering new opportunities.

Once you've got your chosen cluster ranking and bringing in revenue, you can move on and repeat the process for a second cluster.  

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How to create a resource page

If you’re interested in creating helpful content for your audience (and you should be), you should consider making a resource page.

It’s the best way to collect your top recommendations for products or services and promote the tools and resources you love and use in your business.

And as part of your content strategy, a resource page can add depth and value to your website.

Let’s go deeper into what a resource page is, why you should create one, and how to do it, plus resource page examples.

What is a resource page?

A resource page is a curated page that links to helpful resources, tools, apps, products, services, media, or websites that your audience may find useful.

(You may also know this page as a “recommended tools” page, an affiliate links page, or even a brand “toolbox.”)

A resource page is a one-stop shop for finding a brand’s recommended resources, including the tools or products its staff uses and loves in the company’s day-to-day business.

If you’re a solopreneur or freelancer, your resource page can be very personal and reflect your expertise. And, if you’ve built a following and an engaged audience, your resource page will be valuable for the people who trust your guidance.

There are three ways to approach a resource page:

• Use affiliate links. (This means you and the company of the product you recommend have an agreement – you earn a small commission from people who click your affiliate link and engage with that company.)
• Link to resources organically (because you love them and for no other reason).
• Include a mixture of affiliate and organic links.

Why you should create a resource page

The first and most important reason to create a resource page is the helpfulness factor.

• A resource page curated by you can help your audience discover tools, websites, and resources to help them solve problems they face. 
• The resource page you create can be personalized with hand-picked links that you actually use, enjoy, or get value from – and since your expert opinion matters to your audience, they’ll care about the resources you recommend.

The second reason to create a resource page is if you’re involved with affiliate programs and want to maximize your income.

Including your links on a dedicated resource page in your top navigation gives your readers an easy way to find and engage with them.

But, remember – never create a resource page just to get people to click your affiliate links.

Instead, create this type of content to help your audience connect with great resources that have aided you during your own journey in your niche.

How to create a resource page with value

Anyone can throw together a list of links. To avoid the plague of thin, useless content, follow these steps to create a resource page with real value for your readers.

1. Gather links to your most trusted resources for your niche

This initial step in creating a resource page should be the easiest.

You simply need to gather a list of links to your favorite, most trusted tools, websites, products, services, etc. that relate to what you do in your niche.

For example, if you’re an expert baker who posts recipes, your resource page might be full of the baking tools you trust and use daily, like on this baking website:

Similarly, if you sell content marketing courses, your resource page would likely include a list of tools you use to make content marketing easier.

(Think SEO tools, content creation tools, your favorite website host, and the content calendar tool you depend on.)

Don’t include just any resources. Think about what would be most beneficial for your audience.

Finally, never recommend anything you haven’t actually used or liked. Honesty and transparency are essential for maintaining the trust between you and your audience.

2. Including affiliate links? Add a disclosure

If you plan to include affiliate links on your resource page, add a clear disclosure that you may earn a commission when your visitors click those links.

This isn’t just good practice for ethics and transparency – it’s also a requirement of the U.S. Federal Trade Commission (FTC).

The FTC considers linking to affiliate sites without disclosure to be deceptive advertising.

Luckily, the disclosure itself doesn’t have to be a big deal. A simple, clear statement at the top of your page will suffice. Here’s a great example from a photography website:

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3. Describe each resource and why you included it

Now we can start beefing up your resource page with useful content.

What will make your page useful beyond the links themselves?

Helpful descriptions that explain why you're recommending each product, service, tool, etc., and why they're valuable.

Here's a good formula for describing the resources on your page:

• Introduce the product/service/tool/resource and explain what it does.
• Explain why you use it and trust it.
• List at least one way it could improve your reader's life.

Your descriptions don't have to be long, either. You can summarize each of the above points in one or two sentences. Here's an example from Smart Passive Income:

Ultimately, this list of recommended tools is much more valuable because SPI describes how and why each tool is trustworthy and effective.

If, on the other hand, they just provided a list of links, you wouldn't understand the value of any of them.

4. Organize and optimize your resource page

Again, don't just throw a list of links on a page. Put some effort into organizing and optimizing your resource page so the most visitors will get the most use out of it.

Particularly, organize your resources into categories and add a heading (an H2 or an H3) to each one.

For example, if you have a list of media to consume to learn more about a topic, you could categorize the links by type of media, e.g., books, podcasts, videos, blog posts, courses, etc.

This wellness center, for instance, has a resource page for employees and their families that includes online fitness resources categorized by workout type:

Another option: If you regularly blog about great industry resources, collect them on one resource page, like Learn to Code With Me did:

5. Link to relevant content on your site

Yes, you can include your own content on your resource page, but take care – adding too much of your content can look a bit too self-promotional.

Instead, look for ways to mention or link to your content organically.

For instance, this travel blog includes their in-house tour company as one of the resources under their “tour companies” category.

However, the mention isn't overtly salesy and looks even less so next to their other recommendations.

Another way to include your content on your resource page is to link to related blog posts.

Add these links in the descriptions for each category, such as, "Want to learn more about choosing a travel company? Check out our guide.”

6. Update your resource page regularly

Next, since your resource page is essentially a page full of links, you'll want to make sure the links are working and accurate regularly.

For example, this can be a task you set as part of your regular website or content audit.

A quick way to check all the URLs on the page for dead links is to use a broken link checker.

Lastly, ensure your affiliate links are all accurate and working so it's tracked each time someone is referred through your page to a product.

7. Link to your resource page in your other content

Once your resource page is created, link to it in your other content, including blogs and core site pages like your About Us page.

For example, a baking blog could link to its resources page whenever they talk about baking equipment. E.g., “The right size mixing bowl is essential to creating this recipe. Check out my resource page to see the large mixing bowls I use and love.”

Essentially, any “learn more” opportunity or mention in a blog could connect back to your resource page.

Of course, another great place to include a link to this content is right in your main menu. Learn to Code With Me does this well – its resource hub is located in the top menu under the heading “Where to learn.”

Those aren't the only possibilities. Here are some other suggestions for linking to your resource page in your other content:

• Include a link in your site's footer menu.
• Create a call-to-action banner or graphic to place strategically inside blogs.
• Add a link to your lead magnets, ebooks, or freebies.
• Create a perpetual link for your blog sidebar.
• Link to and promote your resource page in social media posts.

A resource page is helpful content

Correction: A resource page can be helpful content if you create it with the above steps in mind.

And that's important because helpful content matters to your audience as part of their overarching experience of your brand. It also matters to Google, because the search engine wants to serve searchers content that helps them.

As you'll remember, helpful content is:

• Created with a specific audience in mind.
• Has trust and credibility markers.
• Includes expertise from the creator(s).
• Meets the needs of the audience.

Created with care, your resource page can add value to your content strategy by educating your audience and strengthening your website. And those are worthy goals.

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Google UA historical data will be available until July 1, 2024

Good news for those behind on exporting their Google UA data. Starting on July 1, 2023, data collection in Universal Analytics will come to a halt. However, you will retain the ability to view and export all the data collected before this date until July 1, 2024.

Google Analytics has finally put a date on the loss of historical data: For free customers, you will stop collecting data in Universal Analytics as of July 1, 2023.

But you will still have access to view and export all previous data until July 1, 2024: https://t.co/8bXO7FNQj8

— Krista Seiden (@kristaseiden) April 27, 2023

After sunset. Keep the following in mind when planning your GA4 migration.

• After sunset and until platform turndown, users will have Viewer access to historical data and reports in the user interface but not Editor access.
• Additionally, you can export your data, as outlined in the available solutions. However, after the property turndown, no new data will be processed, and there will be no updated reports or metrics with post-sunset data.
• Bidding, audience, or conversion data will not be sent to Google Ads or third-party integrations.
• Current Universal Analytics 360 contract holders will be able to create standard Universal Analytics properties and upgrade them to 360 to continue data processing.

Dig deeper. You can read more about other important UA, GA4, and Analytics 360 milestones on the Google Analytics Help page.

Why we care. With the discontinuation of data collection, advertisers may have to explore alternative solutions or upgrade to Google Analytics 4, which offers more advanced features for cross-device tracking, machine learning, and privacy controls. However, remember to export your historical data before you lose access on July 1, 2024.

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New update to Google’s Dangerous products or services policy

In July 2023, Google Ads will update its Dangerous products and services policy to encompass advertisements for items that pose an imminent, proven, and unresolved risk of death or severe bodily harm, particularly if they have been the subject of consumer advisories or product recalls. Enforcement of this policy update will commence on July 3.

Violations. Accounts found to be in violation of this policy will not face immediate suspension without prior warning. Instead, a warning will be issued at least seven days before any account suspension takes place.

What to do. It is recommended that advertisers review this policy update to determine if any of your ads fall within the scope of this policy. If so, remove the ads in question before July 3, 2023.

Why we care. By proactively reviewing and removing any ads that fall within the scope of this policy, advertisers can maintain their online presence, protect their brand reputation, and continue to reach their target audience effectively.

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Discover the ultimate marketing strategy for increased ROI and lead generation by Cynthia Ramsaran

Virtual events are great for education, global outreach and strengthening your brand awareness. But what they’re especially fantastic at is lead generation.

In this webinar, you’ll get the perfect cut-and-paste formula for turning your events into lead-generating machines.

Register and attend “Maximize ROI and Lead Gen With This Virtual Events Marketing Formula,” presented by Kaltura.

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Google’s April 2023 reviews update was more volatile than the previous product reviews update, data providers say

The April 2022 reviews update created more volatility in Google’s search results than past versions of the update, including the previous February 2023 product reviews update, according to Semrush and Rank Ranger data.

About the Google April 2023 reviews update. Google released the April 2023 reviews update started to roll out at about 12 p.m. ET on April 12. This update took 13 days to roll out and completed on April 25, 2023.

This was the seventh reviews update and the first Google update that targeted more than just product reviews. Yes, this version went beyond Google’s prior product reviews updates to evaluate reviews of any topic that is reviewable, including:

• Services and businesses.
• Destinations.
• Media (e.g., games, movies).

Google has changed the name of its “product reviews system” to “reviews system” and has altered the language in multiple parts of its guidance documentation around product reviews to now apply to all types of reviews.

Data providers show the April 2023 update was more significant

Semrush. Semrush data showed that the April 2022 reviews update was more volatile than the previous reviews update, the February 2023 product reviews update.

“Overall, comparing the baseline to the update periods the April 2023 reviews update was slightly more volatile than the February 2023 product reviews update,” Mordy Obersterin, from Wix and Semrush told us.

Here is a look at thre Semrush sensor, showing the volatility it tracked over the past few weeks. You can see most of that volatility was during the last week of the update.

This chart shows the break down by vertical, comparing April 2023 to February 2023:

If you look at the peak of the volatility, you will notice that the February spiked higher than the highest peak we saw in the April 2023 update:

Semrush also showed how there were more URLs newly ranking among the top ten results that prior to the update ranked 20+ back in February:

Rank Ranger. Rank Ranger showed a similar story with the April 2022 reviews update was more volatile than the previous reviews update, the February 2023 product reviews update.

“Although the update rolled out on April 12th, the Rank Risk Index reported high levels of fluctuations on April 20th, peaking on April 25th. This analysis is based on the fluctuations on April 25.,” Darrell Mordecai from Rank Ranger told us.

Here is what the Rank Ranger Rank Risk Index showed over the past few weeks. Again, you can see most of that volatility was during the last week of the update. There is still volatility shown today, the day two-days after the update was completed.

Here is a chart comparing the two past updates, showing the April 2023 update to be more volatile than the February 2023 update. “April update made significantly more impact than the February update. This could possibly be explained by the fact that the April update has been extended to include all reviews and not just product reviews,” Mordecai added.

Also, the top 3, top 5 and top 10 Google search results showed a substantial increase in volatility in the top 5 results when compared to the previous update. The top 3 results was more volatile as well, but not the top 10 results.

And looking at it by industry or niche, you see which verticals were more volatile as you break it down by top 3, top 5 and top 10 results.

Community. The SEO community chatter was pretty limited and low relative to other updates during the first week of the update. It heated up in the second week of the update, until it was announced as being completed by Google.

In short, the SEO community chatter about this update, followed the spikes you saw in volatility as reported by these two toolsets.

More on the April 2023 reviews update

Previous product review updates. This is the seventh release of the formerly known as product reviews update, now the reviews update and was released on April 12 at about 12 pm ET. The first product reviews update was launched on April 8, 2021, the second was launched on December 1, 2021, the third has been released on March 23, 2022, and the fourth was released on July 27, 0222, and the fifth was released on September 20, 2022 and the sixth was released on February 21, 2023.

Google’s updated advice. Here is the updated advice Google published related to this update:

• Evaluate from a user’s perspective.
• Demonstrate that you are knowledgeable about what you are reviewing—show you are an expert.
• Provide evidence such as visuals, audio, or other links of your own experience with what you are reviewing, to support your expertise and reinforce the authenticity of your review.
• Share quantitative measurements about how something measures up in various categories of performance.
• Explain what sets something apart from its competitors.
• Cover comparable things to consider, or explain which might be best for certain uses or circumstances.
• Discuss the benefits and drawbacks of something, based on your own original research.
• Describe how a product has evolved from previous models or releases to provide improvements, address issues, or otherwise help users in making a purchase decision.
• Focus on the most important decision-making factors, based on your experience or expertise (for example, a car review might determine that fuel economy and safety are key decision-making factors and rate performance in those areas).
• Describe key choices in how a product has been designed and their effect on the users beyond what the manufacturer says.
• Include links to other useful resources (your own or from other sites) to help a reader make a decision.
• Consider including links to multiple sellers to give the reader the option to purchase from their merchant of choice.
• When recommending something as the best overall or the best for a certain purpose, include why you consider it the best, with first-hand supporting evidence.
• Ensure there is enough useful content in your ranked lists for them to stand on their own, even if you choose to write separate in-depth single reviews.

Why we care. If your website offers general review content, you will want to check your rankings to see if you were impacted. Did your Google organic traffic improve, decline or stay the same?

Long term, you are going to want to ensure that you put a lot more detail and effort into your review content. Make it unique so it stands out from the competition on the web.

This shows you that a lot of sites saw some big changes to your rankings and if you did as well, you are not alone.

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5 new changes to the Google Ads API

Google has just announced the v13_1 release of the Ads API.

In order to utilize some of the v13_1 features, users will need to update their client libraries and client code. There are no breaking changes in this version.

What’s new. The highlights of the release are as follows:

1. Bid simulations can now be obtained at a campaign level for Performance Max via campaign_simulation.
2. Several recommendation types related to Shopping campaigns have been added, including suggestions for migrating to Performance Max and resolving a Merchant Center account suspension.
3. Google Ads now supports SKAdNetwork conversion value schemas for iOS App campaigns. Information on setting up schemas and best practices for iOS campaigns can be found here.
4. The LeadFormField.has_location_answer has been added to indicate whether the locations of location assets at the campaign or customer level should be displayed with a lead form.
5. (Allowlisted feature) Performance Max campaigns now feature a VEHICLES listing type in the new Campaign.listing_type field, replacing ShoppingSetting.use_vehicles_inventory, which will be designated for Smart Shopping campaigns.

Dig deeper. Learn more about the change on the Google Ads Developer Blog.

Why we care. API v13_1 introduces new features and improvements that can enhance campaign management and performance. The update includes new recommendation types for Shopping campaigns, support for SKAdNetwork conversion value schemas in iOS App campaigns, and additional functionality in Performance Max campaigns.

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Where traditional search and AI chatbots excel: A closer look

Marketing conversations nowadays almost always involve artificial intelligence, particularly when it comes to the future of search. 

Will AI chatbots powered by large language models (LLMs) such as ChatGPT and Bard ultimately replace “traditional” search as we know it? 

Generative AI brings a meaningful shift with vast possibilities for the future of search. The potential for disruption makes it an exciting time for the industry. 

Curious about the strengths and weaknesses of traditional search engines versus AI chatbots, I ran 100 identical queries in both Google search and ChatGPT. The results revealed that each approach has its own advantages in certain situations.

This article covers key areas where traditional search engines and AI chatbots like ChatGPT have the upper hand.

Advantages of traditional search

Where do search engines have the edge? Four areas will be hard to shake from consumers’ minds.

Facts and figures (birthdays, ages and math problems)

When you search on Google, it does not only suggest and anticipate the full query. 

In most cases, it also provides the answer without hitting enter. 

This applies to queries where the answer is specifically a number result.

Integrations

If you want anything visual, traditional search is the way to go. 

While ChatGPT may eventually catch up in this area, Google’s vast ecosystem is currently a major advantage. 

With access to Maps, YouTube, and Gmail, Google has a wealth of knowledge about its users. 

For example, you can simply tell Maps to navigate from “home” to a specific location like Progressive Field.

YouTube is another powerful tool, particularly for “how to” searches. Google can quickly pull up relevant YouTube videos and take users directly to the section of the video that answers their query. 

Images

Similar to the integrations point above, Google’s ability to identify the contents of an image and provide users with relevant results is a valuable use case for search. 

As AI chatbots evolve, they will have the ability to integrate with multiple components and absorb even more images to understand them. 

Google Lens is already using AI to decode images, and the next step is to apply this to AI chatbots.

But for now, image searches for products, plants, animals and more remain a key differentiator, adding value to users.

Opinion and nuance

Having the ability to choose the source to get your answer or opinion is important. 

For example, you might be seeking a restaurant recommendation and want to see if multiple sources agree on the same spot. Or perhaps you want to compare Fox News and CNN’s takes on a particular story. 

With an AI chatbot, you’ll only receive one viewpoint without the ability to access a range of opinions.

Whether it’s a debate about the best Wu-Tang Clan rapper or a contentious political issue, gathering information from various sources can help you develop a well-rounded opinion. 

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Advantages of ChatGPT

Here are four areas where AI chatbots like ChatGPT shine.

Content creation

ChatGPT has the ability to generate copy at lightning speed, whether it's a poem, blog post, email, or even a script. 

This has significantly reduced content creation time, putting pressure on marketers to evolve their writing and creativity. 

Imagine the possibilities for your brand. You could quickly generate engaging blog posts or craft personalized emails for your customers.

While this is a nice poem, I did not use it for my anniversary. My wife still appreciated the personal poem I wrote (at least, that’s what she told me).

Creativity

Similar to content creation, AI is transforming the creative process. You can now easily create everything from images and jokes to screenplays and songs. 

While this technology is still being refined, it is set to change how we approach creativity – from ideation to execution. 

'How to' tasks and recipes

Have you ever found yourself wading through endless ads and scrolling through cluttered websites when you only need a simple answer?

This may be more of a problem for the ad ecosystem overall, but AI chatbots do better when you just need straightforward answers to your queries. 

Case in point: recipe websites.

They often provide a poor user experience, with too much fluff, numerous ads and the need for endless scrolling – even if you only really wanted a simple recipe for chocolate chip cookies.  

On the other hand, ChatGPT simply gives you an answer. It takes you step by step and keeps the answer straightforward in a bulleted list.

Support (coding and problem-solving)

“Everyone can be a 10x engineer.” 

I’ve heard this statement many times since ChatGPT rolled out. 

AI chatbots help support various tasks, such as summarizing meeting minutes, finding errors in code or helping solve math problems. 

These tools enable users to expedite tasks that were previously tedious or time-consuming. 

Search helped us find answers, but AI chatbots can become personal support agents.

They go beyond seeking answers and surface the answer with the solution already completed for us.

Riding the crest of change in search

We are witnessing the early days of a significant change in the industry. It's a thrilling time for digital marketers since the rise of social media during the Web 2.0 era. 

However, this change is much more consequential because AI has quickly disrupted the way we work. This will put pressure on existing business models, ultimately benefiting consumers. 

Despite this, some critical use cases are still not yet accessible in AI chatbots. Thus, we'll still need to rely on traditional search engines for now. 

Strap in, keep testing and enjoy the ride.

The post Where traditional search and AI chatbots excel: A closer look appeared first on Search Engine Land.

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A quick guide to managing your online reputation

With the prevalence of social media and online review platforms, what people say about you online can make or break your personal brand or small business. 

This article covers best practices for managing your online reputation so you can set your brand up for success both online and in the real world.

Why does my online reputation matter?

Online reputation consists of the overall perception of a brand based on the information available to your audience. 

A positive online reputation can help attract business partners and customers, build trust, and improve the overall public perception of your brand. 

Your online reputation consists of brand-related information, including:

• Reviews.
• Social media content.
• Articles.
• Anything else that appears in the search engine results when someone searches for your brand. 

Your reputation can make or break your brand, and managing it appropriately is imperative.

Set SMART goals

Before anything else, establish what you’re working toward. 

What are your goals for your online presence? How can they help contribute to your brand’s success? 

Set SMART goals, ensuring they’re specific, measurable, achievable, realistic, and time-based. The clearer and more well-defined, the better. 

Setting one or two overall brand goals in addition to more granular goals for specific campaigns allows you to focus on long and short-term goals simultaneously. 

Brand goals should not be altered often unless your business model changes. 

Campaign goals, however, can rotate more frequently depending on your brand’s needs. 

Identify your strengths and weaknesses

Where do you excel? Where are you weakest? 

There’s a reason interviewers ask these questions. 

Knowing your weaknesses helps you work to strengthen them and keeps you from being blindsided by an attack. 

Strong leaders understand that weaknesses can be exploited or used for growth and turned into strengths.

Highlight your superpowers

Where do you have an edge over the competition? What can you do better than anyone else? 

Let’s say you provide excellent customer service in an industry known for being unreliable.

Use that to show your potential customers how much better their experience can be if they choose you.

Address your roadblocks

Do you have a small budget? Fear of negative reviews? Lack of buy-in from leadership? Is a disgruntled former employee or customer trying to take you down? 

Identifying your setbacks is the first step in conquering them. Typically, small businesses report time and budget as their biggest roadblocks.

Know your audience

A deep understanding of your customers, peers, and competition is key to reputation success. 

You need to have your finger on the pulse of what is happening in your industry. If you don’t know who you’re talking to, how will you know how to speak to them? 

Successful brands understand precisely what feelings and perceptions their logos and communication evoke with their audience and what their customers expect of them. 

Remember, not everyone is your target audience. If you try to reach everyone, you will not connect with anyone. 

Find your voice on social media and create content that connects

Social media is a great place to develop your brand voice. This is not the place to start pushing hard selling. 

Earn the trust of your audience by getting to know them without asking anything in return.

Transparency is critical, with consumers regularly reporting that honesty, friendliness, and helpfulness are top behaviors consumers want to see from brands on social media. 

Do you know what never makes the list? Sales pushes. 

Be careful not to turn your audience against you by misusing your platforms. 

Earning your audience’s trust must come before overly promotional posts, especially if you want them to become strong brand advocates.

Pro tip: Be particularly careful about edgy humor and snarkiness on social. Brands often miss the mark or end up offending users. 

Content strategy

Once you’ve determined your goals, you can map your content strategy. Don’t skip this step, you won’t get far without a plan. 

One of the easiest ways to do this is to create a site plan. 

For existing content, keep a sheet with current pages and posts on your site and the targeted keywords for each page. 

Create another sheet with a prioritized list of content that you need to create. 

This will keep you on track and ensure you’re setting yourself up to rank for keywords and topics relevant to your brand’s success.

Not sure where to start? Take a look at your competition. 

You want to show up everywhere they are and anywhere they’re not. 

Providing valuable information on your site helps with optimization efforts. It also builds trust with your audience as they learn you provide helpful, valuable, and reliable information.

Own your name

Prevention is worth an ounce of cure. Claim your username across all channels. 

You’ll be much more able to weather an attack if you’ve built a strong foundation to stand on. 

One bad review in a list of hundreds is far less believable than one bad review out of two or three.

When creating content, utilize third-person and descriptive language to assist in SEO efforts. 

Use consistent, descriptive handles and names on social sites, blog posts, and earned media.

See what ranks for your name, and make sure you have a positive presence there.

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SEO

Leverage owned content to control the information about your brand online. 

One of the most effective and reliable ways to do this is via search engine optimization (SEO). 

Optimizing your website and other online profiles to rank higher in search engine results lets your customers find information about your brand online and insulate you against a reputation attack. 

If you can own all of the results on the first page of the SERP for your brand name, it is much harder for someone to get negative information to rank for your name in an attempt at a reputation attack.

Keep up with SEO best practices to ensure your site ranks well for your key brand terms.

Congruence

Your online reputation is closely tied to your personal or professional brand. 

Whether you're a freelancer, entrepreneur, or small business owner, it's essential to establish a consistent brand image across all online platforms. 

Congruence across familiarity in tone, voice, look, and feel of what you share across different channels is essential. 

Of course, you'll need to customize based on limitations and audiences of individual channels, but give the same customer experience at all touchpoints. 

If you look at a major brand's social profiles, you'll notice that they typically have consistency from site to site, both with visuals and written content. 

You want your customers to feel comfortable if they jump from your website to your Facebook page and then to Twitter. 

If they have to stop and think about if they’re still with the same brand as they move from channel to channel, you have a larger chance of losing them in the journey.

Set clear expectations

The perceived success or failure of a project or experience depends greatly on that project's expectations. 

You expect a different level of service when you enter a five-star resort than you do from a roadside motel. What do you want your customers to expect from you? 

Decide, and then deliver. Be authentic, and be helpful wherever you can. 

Being helpful and meeting expectations will increase customer satisfaction, resulting in more positive reviews and social media engagement, which will improve your overall reputation and revenue.

Use reviews to build your brand

Let reviews help you get better. Positive reviews are great to have, but the bad ones are what assist you in improving.

Respond to every review you get. Saying “thank you” when someone leaves a positive comment or review is an easy win. Every brand should do this, but many don't.

More importantly, own your mistakes. If someone leaves a negative review, address the problem.

Monitor what is being said about you online

Monitoring your reputation will allow you to know your audience's perception of your brand and alert you to potential problems before they get out of hand. 

Track news and earned media mentions, social media platforms, online reviews, forums, and any other platforms where your brand's audience may be active. 

This way, you can uncover potential opportunities for building your brand.

Be consistent

Managing your online reputation is a continual process that requires time, strategy, and consistent attention. 

A good reputation indicates trustworthiness and reliability to potential customers and business partners. 

Knowing your audience – and ensuring they know you – will help you build a positive reputation and guarantee your customers and colleagues are loyal advocates of your brand.

The post A quick guide to managing your online reputation appeared first on Search Engine Land.

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TikTok Shop launches in Beta

TikTok sellers are being invited to be the first to sign up and try out TikTok Shop before its public release.

Now open in Beta. I received the email below this afternoon. Though I’m not a seller, nor do I manage any TikTok ecommerce accounts.

What is TikTok Shop. TikTok Shop is an ecommerce solution designed to boost sales and brand growth on TikTok. It allows users to discover and purchase products from their favorite creators and brands in a single, smooth experience.

Those who join as beta sellers will gain exclusive access to TikTok Shop and have the opportunity to provide valuable feedback for product improvement. Moreover, for a limited time, they will be able to take advantage of an exclusive promo offering 0% Referral Fees for the next 90 days.

Sign up. To participate in TikTok Shop, sellers need only click the link in your email invitation. But if you didn’t receive an invitation, then you can access the Beta signup here.

Why we care. TikTok Shop presents a unique opportunity to tap into the rapidly growing TikTok community, where 83% of users say the platform influences their purchasing decisions. TikTok Shop allows users to discover and purchase products from their favorite creators and brands. Additionally, advertisers and brands can make their products and services easily discoverable to a highly engaged audience, ultimately maximizing their ROI.

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From clicks to conversions: Drive performance with marketing AI by Cynthia Ramsaran

With changes happening to measurement and attribution, many advertisers are examining the effectiveness of their ad placements and casting a critical eye on the reliability of the systems they have in place to properly measure their marketing efforts.

Join industry experts Bhanu Bhardwaj, media and data science leader at Meta, Bryan Karas, CEO of Playbook Media and Yehonathan Barnea, VP of customer success at Pecan AI, as they discuss how AI unlocks customer potential and campaign performance.

Register today for From “Clicks to Conversions: Drive Performance with Marketing AI,” presented by Pecan.

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Google Ads is testing a gold verification badge

No, your eyes aren’t deceiving you. This isn’t Twitter. It’s Google and they’re testing a new gold verification badge.

The badge was noticed by Alex Kubica who posted about it on Twitter.

Just saw a gold badge https://t.co/EL0nQcDhNu pic.twitter.com/Zsbc4oHShT

— Alex Kubica אלכס קוביצה (@alexkubica_eth) April 24, 2023

Other advertisers noticed it, too.

@rustybrick yellow check marks! is this new? pic.twitter.com/AGiP8pokG5

— Alex Melen (@amelen) April 24, 2023

What’s going on. Previously, we noticed a blue verification marker and a blue badge-like label, and now a gold version has emerged. It is important to note that this development is part of Google’s ongoing advertiser verification initiative, and we are now witnessing Google implementing small blue checkmarks for advertisers who have been verified.

Image courtesy of Barry Schwartz at Search Engine Roundtable

Why we care. These verification badges signal that an advertiser has been vetted and approved by Google, which can lead to increased click-through rates and overall ad performance. In a competitive digital advertising landscape, leveraging the added trust provided by these labels can help advertisers stand out from the crowd and improve their ROI.

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